Hosted PABX solutions to help your business Grow Further.

A world-class phone system Get true modern telephony for your business at a fraction of the cost of other systems.

Our Solution for BPO's

We want to be the most comprehensive and trusted communications partner in Fiji within the space of Hosted PBX implementations and all of the value additions which we would bring to this eco system, for enterprises and businesses. With 3CX, we continue to innovate within the Hosted PBX integrated services to provide the best products for our

clients.

Giving Your teams the EDGE

  • Save agents’ time. Manage customer contact creation automatically.
  • Impress customers. Know who’s calling with contact lookup with our CTI Integration.
  • Automatic call journaling. Give the team valuable audit trails.
  • Speed up resolution time. Contact card and ticket record popping

Automation with CFD

  • Obtain customer names or ticket numbers prior to connecting your agent.
  • Route calls to specific teams depending on custom questions.
  • Set up time of day options or different languages for worldwide support teams.

Call Reporting empowers decisions

  • 3CX call reports provide managers with powerful insights.
  • Measure agent performance and team statistics.
  • Use the CFD to capture customer satisfaction surveys.
  • Keep an eye on KPIs easily by running automated reporting.

3CX includes native Microsoft Teams integration offering a costeffective alternative to MS365’s expensive calling plans. The integration allows Teams users to call out via regional SIP trunk carriers and offers a seamless unified calling experience for both 3CX and Teams users.

Clients can benefit from an omnichannel PBX that is much easier to use and configure than Teams. 3CX contact center features elevate Teams users to the next level with call queues, advanced reporting, website live chat, Facebook messenger, WhatsApp integration, and more.

Add WhatsApp to your contact center solution. Offering your customers multiple contact methods can be a headache to keep on top of. Not so with 3CX! Take the pain away with one central system for Calls, Live Chat, WhatsApp, Facebook and SMS. With 3CX, you can deliver WhatsApp business messages immediately to the Web Client, Desktop App, and smartphone apps. Teams of agents can answer, transfer and resolve customer queries all from one platform.

Calls, video, live chat, Facebook, SMS and WhatsApp. Help clients across multiple channels from your single interface. Save your agents time by removing the need to switch between apps. Keep a central record of all your chat conversations.